Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Buy more than 10 of a kind and pay less per piece — our findings are priced to reward quantity. Order more than 10 and get a whopping 25% discount on that item. Buy larger packets and benefit from reduced per-unit pricing.

Click here to find out how you can order from any country in the world. We ship worldwide with FEDEX

 Smart Pricing That Fits Your Needs

Flexible Options for Every Maker

Whether you’re just getting started on a project or stocking up your studio, we offer two simple pricing levels to suit your needs. No subscriptions, no hidden fees—just straight forward value.

Pricing & Discounts

All our prices are listed in South African Rands (ZAR). Even if you see another currency displayed, this is just for your convenience — every order is ultimately charged in Rand.

Bulk Discount:
When you add 10 or more stainless steel findings of a specific kind to your basket and you’ll automatically get 25% off at checkout!
No coupon needed — the system applies the discount right in your cart.

Shopping from Outside South Africa?

We don’t ship internationally by default, but we’d love to help!
Here’s how you can order from another country:

1. Add the items you want to your cart.

2. At checkout, choose the “stockpile” option and select EFT (Electronic Funds Transfer) as your payment method.

3. We’ll get a quote from FedEx for international shipping.

4. We’ll send you a PayPal invoice for your order plus the courier cost.

5. Once paid, we’ll ship your parcel within 3–5 working days. You’ll typically receive your order within 10 days from the date of payment.

Important:

• All payments are processed in South African Rand (ZAR).

• The multi-currency switcher is for information only; you can’t pay directly in USD or other currencies on the site.

If you have any questions or need help placing your order, feel free to contact us — we’re here to assist!